CHF Summit 2021: Shifting Gears


TITLE: Health Literacy Masterclass
FACILITATOR: Professor Kirsten McCaffery, NHMRC Principal Research Fellow, Director, Sydney Health Literacy Lab, Sydney School of Public Health, The University of Sydney
TIME & DATE: 13:00 - 17:00, Wednesday 17 March 2021 
$100 per person

Please purchase your Masterclass ticket when registering for the two day Summit.


Below is a summary of the Health Literacy Masterclass, and what the half day will include.
  1. Health literacy 101 – what it is and why it matters  
  2. Strategies to improve health literacy – what the evidence tells us 
Recent research findings: 
  1. Supporting behaviour change for people with lower health literacy – use of action plans 
  2. COVID and health literacy – what have we learned (20 mins) c)Improving multicultural health communication and COVID



Professor Kirsten McCaffery, BSc Hons Psych, PhD Psych, FAHMS is a Principal Research Fellow at the Sydney School of Public Health, the University of Sydney and currently holds an NHMRC Principal Research Fellowship.

She has a national and international reputation in shared decision making, health literacy and the assessment of psychosocial outcomes, and has had four successive NHMRC fellowships.

She is Director of Research at the Sydney School of Public Health and Director of the Sydney Health Literacy Lab, a group of over 20 researchers and students at the School of Public Health. She is co-founder of Wiser Healthcare – a research collaboration of over 100 researchers across four Australian institutions (Universities of Sydney, Bond, Wollongong and Monash) and Node Leader of the Charles Perkins Centre, Health Literacy Node.

Her research focuses on psychosocial aspects of over diagnosis and over testing, health communication among vulnerable populations and behaviour change research.

Her work uses quantitative methods such as randomised trials and experimental studies as well as qualitative research.

Professor McCaffery has received over $39 million in competitive research funding since 2000 and has over 270 publications including papers published in the highest ranked general medical journals including Lancet, BMJ, JAMA and MJA.

TITLE: Experienced Based Co-Design (EBCD) Masterclass
FACILITATOR: Lynne Maher, Innovation and Improvement Clinical Director, Ko Awatea Health System Innovation and Improvement
TIME & DATE: 13:00 - 17:00, Wednesday 17 March 2021 
$100 per person

Please purchase your Masterclass ticket when registering for the two day Summit.

Experience based co-design methods are increasingly being used within health and care organisations around the world. This interactive masterclass will provide an overview of the methodology and showcase, through case studies, how consumers, families and staff have used experience based co-design to improve health and care services.

At the end of this masterclass, participants will have built on their understanding in the following areas:

  • The context, value and evidence base for working closely with staff, patients and their families;
  • Use of a systematic but flexible process to engage people, capture their experiences of care, organise and identify themes for improvement and to co-design future processes;
  • A range of tools utilised to understand experiences of those delivering and receiving health and care services.


Dr. Lynne Maher
Improvement and Innovation Clinical Director, Ko Awatea, Counties Manukau Health Associate Honorary Professor of Nursing, University of Auckland Adjunct Associate Professor, School of Medicine, University of Tasmania

Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change and sustainability for improvement.

Lynne is the Co-design Advisor on the Steering Group for a new National Quality Safety Marker for Consumer Engagement in New Zealand. She also acted as an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne which is notably the first ever Randomised Control Trial of co-design in Mental Health Services. Lynne is also a reviewer for the NZ Medical Journal, British Medical Quality and Safety Journal and the Journal of Clinical Nursing.