CHF Summit 2021: Shifting Gears


CHF are pleased to include the following Keynote Speakers within the CHF Summit 2021: Shifting Gears virtual program.


Ellen Fanning
ABC TV's The Drum

In her 20 years as an award winning public affairs journalist, Ellen Fanning has interviewed every Australian Prime Minister from Sir John Grey Gorton to Malcolm Turnbull.

She has reported politics from Canberra to the White House while her broader career has taken her to locations as diverse as the North Pole, an airline refuelling fighter jets over Bosnia and a Collins Class submarine deep in the Indian Ocean.
She spent the first ten years of her career at the ABC where she presented both the AM and PM current affairs radio programs. She also served as the ABC’s Washington correspondent.

She was later a reporter on the Nine Network’s 60 Minutes and the last presenter of Nine’s Sunday program.

Ellen co-presents ABC TV’s “The Drum” and is regularly seen and heard on ABC TV’s 730 and on ABC Radio around Australia.

Ms Ellen Fanning appears by arrangement with Claxton Speakers International.


Tony Lawson
Chair, Consumers Health Forum of Australia

Tony has over 30 years expertise in public policy making and represented SA Government on many national inter-governmental relations projects including the establishment of national health and social programs (eg Home and Community Care Program).

As Commissioner for Consumer Affairs he undertook a major change management program based on a customer centred focus and achieving compliance through education. Tony represented the SA Government at national meetings on consumer affairs laws, policies and programs.

As Chief Executive Officer of a metropolitan local government authority he was principal policy adviser to the Council on policies and programs and undertook a major change management project to modernise the Council’s operations. Tony acted as advocate on the Council’s strategic objectives and plans at high level State and Local Government meetings and forums, including giving evidence to a Productivity Commission review.

As Director, Tony Lawson Consulting for over 20 years he advised many agencies and authorities on key policies, strategies, strategic directions and on governance frameworks and undertaken many health policy projects, served on high level advisory committees and co-authored a number of consumer health related articles.

Tony has been a member of the CHF Board since 2010 and Chair since 2014 and overseen many changes to this organisation to the extent that it is the pre-eminent peak consumer health advocacy body in Australia.

Tony has also been a Board Director of the Australian Council on Healthcare Standards, the leading health care assessment and accreditation provider, for a period of 8 years.

Tony is currently Executive Director, Palliative Care at The Hospital Research Foundation responsible for establishing a statewide basis for funding palliative care research and patient care programs.

Tony is passionate about promoting enhanced consumer participation and engagement in every aspect of the health system. He was Chair of the Consumer Commission which was established by CHF in the wake of the COVID-19 pandemic to ensure a strong consumer voice in shaping healthcare moving forward.



Lynne Maher
Improvement and Innovation, Clinical Director, Ko Awatea, Counties Manukau Health Associate Honorary Professor of Nursing
University of Auckland 
Adjunct Associate Professor, School of Medicine
University of Tasmania

Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change and sustainability for improvement.

Lynne is the Co-design Advisor on the Steering Group for a new National Quality Safety Marker for Consumer Engagement in New Zealand. She also acted as an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne which is notably the first ever Randomised Control Trial of co-design in Mental Health Services. Lynne is also a reviewer for the NZ Medical Journal, British Medical Quality and Safety Journal and the Journal of Clinical Nursing. 

Follow Lynne on Twitter  @LynneMaher1.


Amanda Cattermole
PSM, CEO, Australia Digital Health Agency

Amanda Cattermole is the Chief Executive Officer of the Australian Digital Health Agency, a role she commenced in September 2020.

Prior to this Amanda was the Chief Operating Officer at Services Australia (formerly the Department of Human Services). Amanda served as interim Chief Executive Officer during the 2019/20 bushfires season.

Amanda held several other senior roles at Services Australia, including an extended period as Deputy Secretary, Health and Aged Care, responsible for the delivery of more than $60 billion in annual payments and services to Australians under Medicare, the PBS and in the aged care sector.

Amanda has also held senior roles in the Commonwealth Departments of Treasury, Prime Minister and Cabinet and Families, Housing, Community Services and Indigenous Affairs, and the VictorianDepartment of Health and Human Services and the Western Australian Department of Indigenous Affairs. In her earlier career Amanda worked as a lawyer in Victoria, the Northern Territory and Western Australia.

Amanda holds a Bachelor of Laws, a Bachelor of Commerce, a Master of Laws and a Master of Business Administration.

Amanda received the Public Service Medal for outstanding public service leading reform in providing housing for Indigenous people in remote communities and the National Gambling Reform laws.

Jane Cockburn
Kairos Now Pty Ltd
Co-Chair Chris O’Brien Lifehouse Partnership Advisory Council

Thirty years’ experience working as an executive within the healthcare market highlighted to Jane the importance of customer, patient, clinician and consumer relationships to drive great outcomes and experiences. Jane combines these strengths with her own experience as a consumer, most recently as a patient at Chris O‘Brien Lifehouse.

It is these diverse experiences that have shaped the services she offers in her company, Kairos Now. In this capacity Jane works with organisations that want to grow or work differently by exploring and co-designing future possibilities within the healthcare system. Her key philosophy is to combine human centred design with systems thinking and growth mindsets. This includes team and organisation cultures, service design, models of care, collaborative practice, capability mindsets and ways of working. She works shoulder to shoulder with clients and interweaves the heart, head and hands of change.

Additionally, Jane is the co-chair of the Partnership Council, a consumer facilitator lead in the Health Consumers Forum Collaborative Pairs program, was a member of the CHF Consumer Commission : Beyond COVID 19, casual academic and advisor with University of Technology. She works with Research Institutes, Universities, Government healthcare organisations (State and Federal) and private organisations to help shape change from within. This includes large and small organisations and entrepreneurs – particularly those that are brave & look at the future to deliver value that matters to those that need it. She focuses on both capability and capacity to deliver at all levels.

Jane’s favourite questions to ask include: “Why? Tell me more…. And What If….?” and “Who is the person that matters here?”

Liz Newton
Patient Partner
Agency for Clinical Innovation

Liz is Patient Partner with the NSW Agency for Clinical Innovation (ACI). Her role is to build capability within the organization and its partners around partnering with consumers in health care design and delivery. Prior to starting with ACI she had 18 years’ experience working with Hunter New England Local Health District (HNELHD) in education and consumer partnership roles. During her time as Senior Consumer Advisor with HNELHD she set up the first Consumer Participation Unit in the state; Focused on systemic advocacy to drive human-centred health care; Co-led innovations and reform including Police and Ambulance Early Access to Mental Health Triage via Telehealth, the Hearts in Health movement and Towards Zero Suicide.

Liz has lived experience of mental illness and suicidality as both a consumer and a carer. This experience spans across her lifetime and is what led her to focus her energies in the field of consumer partnership and engagement. She is a storyteller and uses human experience to bridge the clinical and operational world of healthcare to the personal, individual experience of healthcare. ” and “Who is the person that matters here?”.



Carol Fancott
Canadian Patient
Canadian Foundation for Healthcare Improvement

Carol Fancott is Director, Patient Partnerships and Engagement at the Canadian Foundation for Healthcare Improvement-Canadian Patient Safety Institute where she leads the development, delivery, and evaluation of patient engagement strategies, designed to improve the patient experience and quality of care.

Carol has also led the Northern and Indigenous Health portfolio where authentic engagement has been key to developing respectful and reciprocal relationships with Indigenous leaders, organizations and communities.

Carol is a healthcare professional with over two decades of experience as a clinician, educator, researcher, and healthcare leader. Prior to her work at CFHI-CPSI, Carol led a number of patient engagement research-to-practice initiatives to contribute to a richer understanding of patient engagement approaches, outputs and outcomes. She has been a major contributor to the team led by CFHI that submitted a report on patient engagement to Health Canada’s Panel on Healthcare Innovation and the resulting casebook, Patient Engagement: Catalyzing Healthcare and Innovation.

 Carol is a physical therapist with a BScPT (University of Toronto), MSc (University of Toronto), and obtained a PhD in Health Services Research completed at the Institute of Health Policy, Management, and Evaluation (University of Toronto). She was a fellow with the Ontario Training Centre for Health Services Research, and was awarded grant funding for her doctoral work from the AMS Phoenix Project. Her Doctorate explored how healthcare organizations gather and utilize patient stories for learning and improvement to change processes and systems of care.



Kerryn Pennell
Strategy and Policy, Orygen

Kerryn has worked in clinical and leadership positions for over 28 years in mental health and health and has played a pivotal role in developing responses to youth mental health in Australia and globally and been a practice innovator – developing new models at Orygen (and its earlier iteration EPPIC) for youth participation and peer support, family peer support and models of care and service.

Kerryn and her team are responsible for leading Orygen’s strategy and policy development and building key relationships and partnerships in Australia and globally. Kerryn has 30 years expertise in working alongside young people as key stakeholders to design and develop policy responses, services and facilities that are truly informed and designed in partnership with them. She has been responsible for ensuring the development and scaling up of Orygen's highly successful and innovative Youth Partnership and Engagement Strategy.

In the development of Orygen’s $78million new facility Kerryn has been involved in its conception and planning for close to 10 years , had a key role in securing funding and was the Client-side Capital Project Lead from the outset with direct roles in the Strategic Business Case, Feasibility Study,and Masterplanning phases of this significant project through to oversight and primary responsibility for this landmark project through all other phases to its completion and occupancy.

Over the years Kerryn has and continues to serve on a number of national and international committees in the area of youth mental health, ethics, health practitioner regulation and mental health workforce.

Kerryn was a scholar in the Leadership Enhancement in Health Care and Management Program at Mount Sinai Medical Centre in NYC and a recipient of a Creswick Foundation Fellowship. Her peers appointed her as a Foundation Fellow of the Australian College of Social Work.

She was Co-Founder of the International Early Psychosis Association and also Co-Founder of the International Association for Youth Mental Health. Kerryn is also a Senior Fellow at the Centre for Youth Mental Health, The University of Melbourne.


Jeffrey Braithwaite
Director, Australian Institute of Health Innovation and President, International Society for Quality in Health CareDirector, Australian Institute of Health Innovation and President, International Society for Quality in Health CareV

Professor Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FIML, FCHSM, FFPHRCP (UK), FAcSS (UK), Hon FRACMA, FAHMS is Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia. He has appointments at six other universities internationally, and he is a board member and President of the International Society for Quality in Health Care (ISQua) and consultant to the World Health Organization (WHO). His research examines the changing nature of health systems, which has attracted funding of more than AUD $145 million. He is particularly interested in health care as a complex adaptive system and applying complexity science to health care problems.

Professor Braithwaite has contributed over 640 refereed publications and has presented at international and national conferences on more than 1,020 occasions, including over 110 keynote addresses. His research appears in journals such as The BMJ, JAMA, The Lancet, Social Science & Medicine, BMJ Quality & Safety, and the International Journal for Quality in Health Care. He has received over 50 different national and international awards for his teaching and research.

We have been working with 152 countries looking at global trends in healthcare. We will discuss five key trends affecting care everywhere: sustainable health systems, genomics, information technology, changing demographics, and new models of care.


Jennifer Zelmer
Chief Executive Officer, Canadian Foundation for Health Improvement

Dr. Jennifer Zelmer is the inaugural President and CEO of the new organization formed in 2020 through the amalgamation of the Canadian Foundation for Healthcare Improvement and Canadian Patient Safety Institute to achieve safer, higher quality and more coordinated patient-partnered healthcare. Jennifer’s long-standing commitment to improving healthcare quality and safety, as well as expertise in spreading and scaling innovations that deliver better outcomes, will help to create this new organization with an expanded capacity to improve healthcare for everyone in Canada. Jennifer joined CFHI as its President and CEO in September 2018. She has been a C.D. Howe Research Fellow for several years and is also an adjunct faculty member at the University of Victoria, as well as a member of several health-related advisory committees and boards.

Previously, as President of Azimuth Health Group, Dr. Zelmer was a strategic advisor to leaders who sought to advance health and healthcare at local, national, and international levels. Before that, she held senior leadership positions with Canada Health Infoway, the International Health Terminology Standards Development Organization, and the Canadian Institute for Health Information.

Jennifer served on the first (2004) Safer Healthcare Now! National Steering Committee convened by CPSI when she was at CIHI. She also served on CPSI’s former Health System Innovation Advisory Committee, and more recently, Jennifer served on the National Patient Safety Consortium Steering Committee during her time at Infoway.

Dr. Zelmer received her PhD and MA in economics from McMaster University and her B.Sc. in health information science from the University of Victoria.


Dr Robert Herkes MB B S FRACP FCICM
Chief Medical Officer
Australian Commission Safety and Quality in Health Care

A highly respected senior clinician and leader in intensive care medicine, with extensive operating and leadership experience in the development, evolution and provision of critical care services at both state and national levels.

Dr Herkes is the Chief Medical Officer at the Australian Commission on Safety and Quality in Health Care providing expert clinical advice to the wide range of programs managed by the Commission. Dr Herkes has a significant role in identifying areas for synergies, partnerships and new opportunities across the Australian health sector in collaboration with all health sector stakeholders, and providing leadership and education around the latest evidence on safety and quality in health care.


Dr Christine Walsh
NZ Health Quality and Safety Commission

Chris has spent most of her working life in health. She trainedinitially as a psychiatric nurse before becoming a comprehensive trained nurse. Her undergraduate degree is in Education, her Masters in applied social science research and her PhD in nursing.

After clinical nursing and teaching undergraduate nursing her career moved into nursing education at Victoria University, Wellington NZ, where she spent 12 years teaching post graduate nursing students. Much of this teaching was with mental health nurses where the importance of hearing multiple consumer voices guided her teaching and work.

Her consumer work became much more focused when a diagnosis of breast cancer in 2006 prompted an awareness of poorer treatment options and outcomes for NZ women who were diagnosed with breast cancer. As a result of her advocacy around this in 2010 she was awarded a Member of the New Zealand Order of Merit in the New Year’s honors for her contribution to women’s health. Further advocacy continued as Chris supported both her parents through their serious health conditions and eventually in aged care facilities.

Chris currently works at the NZ Health Quality Safety Commission where she leads the consumer engagement programme of work. She has been instrumental in introducing and actioning the concept of co design in the work the commission does and around the health and disability sectors. Her belief that consumers need to be ‘sitting at the table at the time’ to guide and inform service design and delivery has prompted a stronger focus on consumer engagement across services. This has now resulted in the development of a quality and safety marker for consumer engagement, a world first. Preliminary data from this marker will be available by the end of June 2021.

Chris escapes to her home in a small coastal village out of Wellington where she lives with her partner as well as the gorgeous Labrador and the obligatory cat.


Vincent Dumez, M.Sc.
Co-Director and Patient Partner
Centre of Excellence on Partnering with Patients and the Public (CEPPP)
University of Montreal

Vincent Dumez, MSc, holds a finance degree and a Master’s degree in Management Science from Montreal’s international business school, Hautes Études Commerciales. Until 2010, he was an associate in one of Montreal’s most influential consulting firms, specializing in organizational design.

Living with multiple chronic diseases for more than four decades, and thus a significant user of healthcare services, Mr. Dumez has been actively involved in developing the concept of “Patient Partnership.” He first explored the concept in his Masters’ dissertation and now in his Ph.D thesis. Since then he has pursued to deployment of the concept by helping patients to engage meaningfully in education, research and care. He’s also on the boards of renowned health organizations and a keynote speaker in national and international health conferences.

In October 2010, Mr. Dumez became the first director of new Office of Patient Partner Expertise of the University of Montreal’s Faculty of Medicine. Since summer of 2016, Mr. Dumez now co-directs the new Centre of Excellence on Partnering with Patients and the Public of University of Montreal. The mission of the centre is to make collaborating with patients and the public a science, a culture and the new standard to improve the health of all and the (health) experience of each.




Jo Watson
Deputy Chair of the Pharmaceutical Benefits Advisory Committee (PBAC)

Jo Watson is the inaugural Deputy Chair of the Pharmaceutical Benefits Advisory Committee (PBAC) and has been a consumer nominee on this Committee since 2013.

She is also the Chair of the HTA Consumer Consultative Committee, Office of Health Technology Assessment, Australian Government Department of Health; and the Deputy Chair of the Consumers Health Forum.

Jo has been a community representative and patient advocate in the Australian HIV response, from the early nineties, including as the Executive Director of the National Association of People living with HIV Australia (NAPWHA) from 1998 to 2014.

Jo is an Honorary Life member of NPS MedicineWise, a Special Representative for NAPWHA, and a Director of the Board of the AGPAL group.


Mark Doughty
Senior Consultant Leadership & Organisational Development 
The Kings Fund

Mark Doughty works at The Kings Fund where he supports VCSE/Third Sector health and care leaders, including citizen leaders to effectively work with other key organisations and statutory bodies to achieve personal, place based and system change. At the heart of this work is the development of collaborative and partnership relationships and working practices involving co-production and social design. 

Mark is the joint author of the Collaborative Pairs programme at the Kings Fund. A programme focused on developing collaboration and partnerships between health and social care professionals and patient/citizen leaders. 

Mark has recently worked with the Consumers Health Forum of Australia to support the development and delivery of their Collaborative Pairs Australia programme and has worked with the NSW Agency for Clinical Innovation coaching a team working on developing collaborative/partnership working with patients/consumers. 

Mark became disabled in his mid-20’s. This experience guided the subsequent direction of Mark’s work and has focused on working with people who are living with illness, injury and disability and the organisations and bodies associated with them. Initially Mark supported them to find ways of living well with their condition/s. He then supported those seeking to access meaningful employment opportunities as well as those already in work who wanted to achieve their leadership aspirations. In recent years he was involved in co-founding the Centre for Patient Leadership where I supported those who wished to develop their confidence and competence as patient leaders largely within the context and remit of the National Health Service. Mark’s current work at The Kings Fund brings together his personal and professional interests in the health and wellbeing of local communities and their citizens who have lived experience of health and care issues and who wish to and are leading change.

More Speakers Coming Soon....